BIM Learning Privacy Policy
Last updated: October 2025
BIM Learning (“we”, “us”, “our”, “Company”) is committed to protecting your privacy and respecting your data protection rights when you use our website, download or use our software and services, or otherwise interact with us. This Privacy Policy explains:
By accessing or using our Website, Software, Services, or by providing personal data to us in any other way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information in accordance with its terms.
This Privacy Policy applies to all personal data we process in connection with:
If you are an enterprise customer, reseller, or business contact, this policy applies to you unless we have provided you with supplementary policy terms specific to your jurisdiction or agreement.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws, the data controller is:
BIM Learning
A sole trader operating in the United Kingdom
Email: info@bimlearning.co.uk
Website: https://www.bimlearning.co.uk
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about our data practices, please contact us using the details above. We aim to respond to all data requests within 30 days.
We may collect the following categories of personal data in connection with your use of the Website, Software, Services, or your interaction with us:
We explicitly do not knowingly collect:
If you inadvertently provide such data, we will delete it as soon as we become aware, or notify you that we cannot process it.
If you upload, create, or store content using the Software or Services (such as BIM models, annotations, scripts, configurations, or documents), we have a strict policy:
We process your personal data on one or more of the following lawful bases under the UK GDPR and applicable data protection law:
We process your personal data because it is necessary to perform our contract with you or to take steps at your request prior to entering into a contract. This includes:
We process personal data where you have given us your explicit, informed consent. This includes:
You may withdraw consent at any time by contacting us or using the unsubscribe option in communications. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
We process personal data to pursue legitimate business interests that are not overridden by your rights and freedoms. These legitimate interests include:
Before processing on the basis of legitimate interest, we conduct a balancing test to ensure our interests do not override your data protection rights.
We process personal data where required by law, regulation, or court order, including:
We collect personal data through the following methods:
Cookies are small text files placed on your device when you visit our Website. They allow us to recognize your device and remember information about your visit.
When you first visit our Website, you will see a cookie consent banner. You can:
You can also disable cookies through your browser settings, though this may affect your ability to use certain Website features.
We may also use:
We do not sell, trade, or rent your personal data to third parties for marketing purposes. We share personal data only in limited circumstances described below, and only where necessary and lawful.
We may share personal data with third-party service providers who perform services on our behalf. These include:
If you have subscribed to or received the Software through a reseller, partner, or distributor (including via the Autodesk App Store), we may share necessary information with them to:
We may disclose personal data if required by law, regulation, court order, or governmental authority, including:
In such cases, we will provide notice to the affected individual unless we are prohibited by law from doing so.
If we undergo a merger, acquisition, asset sale, bankruptcy, or other business restructuring, personal data may be transferred as part of the business assets. We will provide notice and offer choices regarding your personal data where required by applicable law.
We may collect, use, and share aggregated or anonymized data (data that cannot identify you) for any purpose, including marketing, analytics, and product development. Aggregated data is not subject to this Privacy Policy.
We retain your personal data only for as long as necessary for the purposes for which it was collected, or to comply with legal obligations, resolve disputes, enforce our agreements, or protect our rights. Retention periods vary by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & Contact Data | Duration of subscription + 3 years | Legal obligation (tax/accounting), support, communication |
| Payment & Transaction Data | 7 years after transaction | UK tax law requirement (HMRC), accounting records |
| Device & Activation Data | 2 years after licence termination | Anti-piracy, security, support purposes |
| Usage & Telemetry Data | 2 years (or until anonymized) | Product analytics, improvement, security |
| Cookies & Analytics Data | As per cookie type / analytics provider policy | Website improvement, user experience; typically 12-24 months |
| Support & Communications | 2 years after final communication | Dispute resolution, support history, compliance |
| Marketing Preferences & Consent Records | Until opt-out or withdrawal | Legal requirement to document consent |
| Error Logs & Performance Data | 1 year | Troubleshooting, system optimization |
| Aggregated/Anonymized Data | Indefinitely | No personal data; can be retained forever |
Upon termination of your subscription or account:
You may request deletion of your data at any time (see Section 10 below). However, we may retain certain data if required by law, to complete pending transactions, or to protect our legitimate interests.
Under the UK GDPR and applicable data protection law, you have the following rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, electronic format (portable format) within 30 days of your request.
You have the right to request correction of inaccurate or incomplete personal data. You can update some information directly in your account; for other data, contact us and we will make corrections promptly.
You have the right to request deletion of your personal data in certain circumstances, such as:
However, we may retain data if required by law, to complete transactions, or to protect our legitimate interests.
You have the right to request that we restrict processing of your data while we verify accuracy or while a dispute is being resolved. During restriction, we will only store the data and may not actively process it (except with your consent or for legal reasons).
You have the right to object to processing of your personal data on grounds of legitimate interest or for direct marketing. In such cases, we will cease processing unless we can demonstrate compelling legitimate reasons for continued processing.
To object to marketing communications: Click the “unsubscribe” link in any email, or contact us directly.
You have the right to request that we provide your personal data in a structured, commonly used, machine-readable format (such as CSV), and to transmit that data to another organization if technically feasible. This applies where processing is based on consent or contract and is carried out by automated means.
If processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal. To withdraw consent for marketing, telemetry, or cookies, contact us or use the unsubscribe/preference options provided.
You have the right to lodge a complaint with the supervisory authority (in the UK, the Information Commissioner’s Office – ICO) if you believe we have violated data protection law. You can contact the ICO at:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://www.ico.org.uk/
To exercise any of the above rights, please contact us at:
Email: info@bimlearning.co.uk
Mail: BIM Learning, United Kingdom
We will respond to your request within 30 days (or 60 days in complex cases). We may ask for proof of identity to verify your request.
We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized use of your account.
In the event of a personal data breach that poses a risk to your rights and freedoms, we will:
Our Website, Software, and Services are intended for professional or business users and are not directed at children under 16 years of age (or under 18 if applicable in your jurisdiction). We do not knowingly collect personal data from children under these ages.
If we discover that we have inadvertently collected personal data from a child under 16, we will:
If you believe we have collected data from a child under the applicable age, please contact us immediately.
Your personal data is primarily processed and stored in the UK. However, data may be transferred to and processed in other countries, including outside the European Economic Area (EEA), by our service providers or in connection with our business operations.
Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data at a level equivalent to UK GDPR protection, including:
If personal data is transferred to the United States, we will ensure transfers are made under:
Please note that US data protection laws may differ from UK GDPR protections.
If you require your data to be retained in a specific location or country, please contact us to discuss your requirements and whether we can accommodate them.
We may update or change this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our Website, Software, or Services after any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed of how we protect your data.
We may make minor clarifications or updates to this policy without advance notice. Material changes will always be communicated.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, have a concern about our data practices, or wish to make a complaint, please contact us:
Email: info@bimlearning.co.uk
Website: https://www.bimlearning.co.uk
Mailing Address: BIM Learning, United Kingdom
We aim to respond to all inquiries within 30 days. For data access requests, we may require proof of identity.
While we do not have a dedicated Data Protection Officer, our team takes data protection very seriously. For data protection matters, contact info@bimlearning.co.uk and reference “Data Protection Request” in your subject line.
If you have concerns about our data practices and wish to file a complaint, you may contact the UK Information Commissioner’s Office (ICO) as detailed in Section 10.8 above.
If you are using our Software on a device provided or managed by your employer:
If you are an enterprise customer:
If you are a reseller, partner, or distributor:
Effective Date: October 2025
Last Updated: October 2025
This document is the confidential and proprietary work product of BIM Learning.
Unauthorized reproduction or distribution is prohibited.
For the most current version of this Privacy Policy, please visit https://www.bimlearning.co.uk/privacy-policy